1. Sign In
2. Select Send Money Now
3. Select the appropriate state and facility
4. Enter at least 3 characters of the resident’s last name or their ID
5. Enter your payment information and amount of the deposit, click the check box after reading the terms and conditions and hit OK.
6. Review the payment details and click Send Money

Note: This deposit limit may vary by facility.

We do not have access to the resident's account other than depositing the funds. We can not transfer funds from one facility to another.

1. Sign in
2. Select My Account
3. Select Account History
4. Choose the date range
5. Select Run Report

Your 'Deposit History' is a list of transactions you have made for the resident. This includes deposits into their commissary account and commissary orders.

1. Sign in
2. Select My Account
3. Select Deposit/Charge History

1. Sign In
2. Click My Account
3. Click Settings
4. Click Messaging Subscription
5. Click "Yes Turn on Messaging"

1. Sign In
2. Click My Account
3. Click Settings
4. Click Messaging Subscription
5. Click No, I Do Not Want Messaging

1. Sign in
2. Click My Account
3. Click Messaging
4. Click Send Image
5. Choose the State and Facility and enter the Last Name or ID of the recipient.Only facilities and states that support this feature will have this option.
6. Click Search
7. Click the recipient from the list provided
8. Click Browse and Click the image from your computer that you would like to send.
9. Click Send

1. Sign in
2. Click My Account
3. Click Messaging
4. Click Send Message
5. Choose the State and Facility and enter the Last Name or ID of the recipient.Only facilities and states that support this feature will have this option.
6. Click Search
7. Click the recipient from the list provided
8. Type or paste the message that you would like to send
9. Click Send

1. File Types Accepted: BMP, GIF, JPEG, PNG, and TIFF.
2. Maximum File Size: 5120 KB

Each facility may have it's own rules for allowed images. Refunds are not available for images rejected by the facility.

1. Enter the follwing Issue Summary: "Reference Code: XYZZY"
2. In the "Details about your problem:" include the time this issue occured.

1. Sign In
2. Click My Account
3. Click Messaging
4. Click View Contacts
5. Click Click the resident
6. Click Block/Unblock

The resident will not be notified of the available allowance. It is your responsibility to notify the resident of the available allowance.

Note: If the resident uses only some of the allowance, but not all of it, the remaining will be removed from their allowance and only the amount they used will be charged to the card.

1. Click My Account
2. Select the Commissary Allowances option from the Tasks menu. This screen will display any current allowances that you have created for a resident, but have not been used. It will also allow you to create a new allowance.
   1. To Create a New Allowance:
      1. Click the New button.
      2. Select the State and Facility the resident is located in and then enter either the resident's last name or Resident ID number. Only facilities and states that offer Collect Commissary will be available in the drop-down boxes.
      3. Click Search.
      4. A grid with the search results will appear. Click on the resident you want to create an allowance for.
      5. Enter the maximum allowance you'd like to give the resident in the Resident Allowance box. Once the allowance amount has been entered, the Maximum Fee and Maximum Charge will be calculated and displayed.
      6. Select the credit/debit card you'd like to use from the Payment Method drop-down box. If you currently do not have a payment method saved in the system, click the New link located next to the box.
      7. Check the terms agreement box and click Save when you are satisfied with the allowance created.
   2. You can edit or remove an existing allowance by clicking on it in the grid and either updating the fields or by clicking Remove.

1. Click the My Account Button.
2. Select the Deposit/Charge History option from the Tasks menu. The screen will display a grid that displays all Collect Commissary purchases and refunds.
3. Click on the "Receipt" link in the "Type" column of the transaction you want to review. A copy of the Receipt will be displayed on the screen.

• Sign In
  Click Calling
• Click Schedule a Call
• Select the State and Facility and enter the resident's Last Name or ID.
• Click Search
• Click on the resident you wish to schedule a call to.
• Select In Facility to schedule a call that will take place at the facility or select Out of Facility to schedule a call that you will connect to from your computer.
• Select a Date and Time for the scheduled call.
• If your JailATM account has insufficient funds to schedule the call, you will now be prompted to select or enter a payment method. Follow the on-screen instructions to complete this transaction and schedule your call.

• Log in to your JailATM.com Account within 5 minutes of the call start time
• Click My Account
• Click Calling
• Click My Scheduled Calls
• Click the Connect Button

• Download The Latest Version Of Flash
• Connect And Test The Microphone
• Connect And Test The Webcam

1. Click On "My Account"
2. Click On "Calling"
3. Click On "Video Test"
4. Follow The On Screen Directions

• The Audio Cables Are Connected And Undamaged
• The Volume Mixer Is Turned Up
• The External Speakers Are On And Turned Up
• The Default Audio Device Is Set To The Appropriate Speakers
• Test The Audio With Another Media System (I.E. Windows Media Player)

• Microphone Cables Are Connected And Undamaged
• The Default Microphone Is Set To The Microphone You Are Using
• The Microphone Is Connected To The Correct Input On The PC
• Test The Microphone Works With Any Playback Software (I.E. Sound Menu In Windows)

• Internet Connectivity Issues
• PC Issues
• Browser issues

1. Logging In To Your Account
2. Navigate To The Settings Section
3. Select Account Details
4. Choose The Appropriate Time Zone
5. Click Save