Video Visitation Troubleshooting

Choose your browser below:

  1. Open the Chrome App
  2. Go to JailATM
  3. To the right of the address bar, tap the three vertical dots
  4. Tap the circle with the "I" in it for Information
  5. Tap Site Settings
  6. Tap the setting you want to change, then tap "Allow"
  1. Tap Settings on your home screen
  2. Tap Safari
  3. Under Privacy & Security, tap the switch next to "Camera & Microphone Access" to toggle it on
  1. Open Chrome
  2. At the far right by the address bar, click the three vertical dots
  3. Click "Settings"
  4. At the bottom of the page, click "Advanced"
  5. Under "Privacy and security", click "Content Settings"
  6. Click "Camera" or "Microphone"
  7. Enable "Ask before accessing"

Note: If is listed under "Block", push the trashcan icon to delete it from the "Block" list

Microsoft Edge will prompt for permission each time you attempt a call on JailATM. Please make sure that the camera is enabled, and then refresh the page. In the "Adobe Flash Player Settings" popup, click "Allow"

  1. Open FireFox
  2. Go to JailATM
  3. Click the circle with an "I" in it on the left of the address bar
  4. Click the arrow to the right of JailATM in the popup
  5. Click "More Information" at the bottom of the popup
  6. Click the "Permissions" tab
  7. Go down to "Use the Camera" or "Use the Microphone"
  8. Uncheck "Use Default" if it is checked
  9. Select "Allow"
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