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Account

ID Verification Create An Account Edit Account Details Forgotten Password Close Account Reactivating your account Add Payment Method Edit Payment Method Change Email Address Missing Activation Email Mobile Devices Unsubscribed From Emails Pop-Up

Deposits

Accepted Payment Methods Fees How Do I Make A Deposit Deposit Limit Reached Resident Transfers to Another Facility or is Released Where Is My Deposit Deposit Made to Incorrect Resident Transaction Failed Payer Authentication Duplicate Deposit Deposit Refund Requests Resident Balance Deposit and Charge History Missing Resident Social Security Number Requirement

Email

Messaging Subscription Explanation Setup Messaging Subscription Refill Messaging Subscription Disable Messaging Subscription Change Card Funding Messaging Subscription Send a Message Send an Image Rules for Images Reference Code XYZZY Email is Pending Review Missing Resident - Email Message Not Sent - Draft not saving Block or Unblock Residents Email Refund Request Email and Video Visitation Charge History Missing Messages

Commissary Packs

What is a Commissary Allowance Create a Commissary Allowance View Commissary Allowance Receipts Make a Commissary Order Commissary Pack History Cancel an Order Commissary Pack Tracking Resident transferred or released Missing Resident for Commissary Packs Commissary Pack Refunds

Video Visitation

Schedule a Video Call Connect to a Scheduled Call Making a Direct Dial Call Cancel a Scheduled Call Video Visitation Setup and Troubleshooting Volume Troubleshooting Refund Request Video Visitation on Mobile Devices Time Zone or Scheduling issues Enable Mic and Camera

SMS

Set Up SMS Notifications Disable SMS Notifications Changing Phone Number For SMS Notifications Reading SMS Messages Online Paying For SMS Notifications Sending Images Number Visibility To Residents Carrier Compatibility How SMS Notifications Work - Summary Rules and Restrictions SMS Messaging Character Limits IPhone Short SMS Issue
For further assistance with online deposits please call our Customer Support at 1-877-810-0914.
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